Help Your Neighbor | Privacy Policy

Privacy Policy

Updated November 16, 2014

Help Your Neighbor.com, LLC (“Help Your Neighbor”) located at Charlotte, North Carolina, and its DBA’s, subsidiaries, affiliates, directors, employees, independent contractors, agents or any other party designated by Help Your Neighbor (collectively included in the prior definition of “Help Your Neighbor”) considers the privacy needs and concerns of our customers and visitors to this Website important.

To communicate our commitment to our customers and visitors’ needs and concerns, Help Your Neighbor provides this privacy policy (the “Privacy Policy”) to explain the information we may gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. Our Privacy Policy, however, only applies to our Website. It does not apply to other websites that we may from time-to-time link to. These other websites are outside of our control and operate according to their own privacy practices so remember to consult those website's privacy policies.

Agreement to Accept this Privacy Policy: You agree that this Privacy Policy is part of the basis of the bargain between you and Help your neighbor and without it the terms and services, as well as fees charged for use of this Website would be materially different. By using Help Your Neighbor’s Website and by providing Personal Information in any manner, including through written correspondence, telephone communications, or through our Website, you are consenting to the manner in which Help Your Neighbor will collect, use, disclose and otherwise manage your Personal Information, as set out below. Further, the user agrees, without limitation or qualification, to be bound by this Privacy Policy.

Who May Use the Website: Help Your Neighbor’s Website is not intended to or designed for users who are not legal adults, except individuals who are 14 to 17 years of age may join Help Your Neighbor’s Website subject to the terms set forth in the Terms of Use. If you are under 14 or if you and your parent or guardian have not agreed to the Terms of Use, we ask that you not send us any Personal Information.

United States Use: The Website is intended for users from the United States and those not governed by privacy regulations and laws of countries outside of the U.S. Users from the European Union are advised not to disclose Personal Information to Help Your Neighbor. Information sent to us will be housed on servers located in the United States. Do not send us information unless you consent to the application of U.S law and to the use and disclosure of your information consistent with this Privacy Policy.

Collection and Use of Personal Information: We may collect Personal Information that you provide to us when you:

  • Submit any content, provide any updates, post any comments, or otherwise engage in any manner with Help Your Neighbor’s Website;
  • Contact Help Your Neighbor by email or through our help desk;
  • Visit or register with Help Your Neighbor’s Website or participate in any feature of our Website, such as interacting with us through other website providers or social media outlets. Examples of which include Facebook, Pinterest, Instagram, Google+, or Twitter; or
  • Enter into any contest or respond to surveys or other communications that Help Your Neighbor may, from time-to-time provide to you.

Website Registration: If you create an account or otherwise register you or, if you are the legal guardian or otherwise legally responsible for another person, your legal dependent on Help Your Neighbor’s Website you are asked for information such as your name, address, phone number, e-mail address, and a password that you select. Also, when you register you may have the opportunity to sign up for future marketing information from Help Your Neighbor.

Contests, Questions or Surveys: From time-to-time, Help Your Neighbor may offer you the chance to ask a question, participate in a survey, or enter a contest through a sponsored event or through our Website. At such time, Help Your Neighbor may collect your name, address, phone number and e-mail address. We will use this information to administer your participation in a contest.

Other Uses of Personal Information: Help Your Neighbor also uses Personal Information, to continually assess and improve the products and services we offer. From time-to-time, we would also like to inform you of products and services, sales and special offers that might benefit you.

 

How we Share Information

  1. With vendors/service providers. Some of our operations may be managed by service providers outside of or otherwise unaffiliated with Help Your Neighbor. These service providers may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Website or the operation of our business. Examples of these services may include, without limitation, vendors who provide email services, computer, code, website, or other technology related services, demographic information, or geo-location information, vendors who run classified advertising businesses, and vendors who send SMS messages to registered Users’ mobile phone numbers, in each case to the extent applicable. In no event, however, will Help Your Neighbor authorize these companies to use your Personal Information for any reason other than to provide you with those specific services.
  2. Google Listings and other public search engines. In an effort to further facilitate the ability for Users to find other Users, information, or other relevant criteria, contained in Help Your Neighbor’s Website, user names, first initial of last name, city, state, and User description, may also be shared with third party search engines and other vendors who run classified advertising businesses, and thus may be listed in third party web site search results (e.g., Google), which would make that information available to the public and allow them to link to your Website posting or profile. If you post information in an online group forum your content, including your name as the contributor, may be displayed in third party search engine results and available to the public.
  3. Facebook. If you connect to Help Your Neighbor’s Website through Facebook's API, you may elect to post certain of your activities on Help Your Neighbor back to your Facebook account. You will be prompted to decide whether or not to share those Help Your Neighbor activities back to your Facebook account.
  4. Disclosure of Personal Information: From time-to-time Help Your Neighbor may enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to Help Your Neighbor’s customers and, therefore, we will share your Personal Information with those marketing partners to help provide you such information. We may share non-identifiable aggregated information with these companies, but we will not disclose your telephone number, credit card account information or e-mail address for these purposes. We may also provide Personal Information to any of our affiliated businesses.
  5. Affiliates. You acknowledge and agree that to the maximum extent permitted by law, Help Your Neighbor may disclose any of the information we've collected about you to any of our affiliates or subsidiaries, for the purposes of providing you with the services, operating the Website, and any of our other commercial purposes.
  6. Sale of Business: If all or part of Help Your Neighbor or its assets are sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction. In no event, however, will we authorize these companies to use your Personal Information for any reason other than for business purposes.
  7. Legal Proceedings or Safety: If Help Your Neighbor or any of our Service Providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, Help Your Neighbor or the applicable Service Provider may, without your consent, provide such information. You acknowledge and agree that we may disclose information we've collected about you if required to do so by law or if we, in our sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law), or to protect or defend Help Your Neighbor’s or a third party's, rights or property. We may also reserve the right to disclose information we've collected about you for purposes of protecting the health and safety of our community and registered Users, such as in the case of risk of harm or violence against any person (including you). In matters involving claims of personal or public safety, Help Your Neighbor or the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.

Information Sharing Disclosure Requests: Under California Civil Code section 1798.83, a California resident has the right to request one Notice of Information-Sharing Disclosure per year which will identify any third parties to whom the business has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third parties' direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing to info@helpyourneighbor.com.

Please note that under California law, businesses are only required to respond to a customer request once during any calendar year.

Visiting Our Website: In general, you can visit our Website without telling us who you are or providing us with any information. We may, however, collect the Internet protocol (IP) addresses of all visitors to our Website and other related generic information such as page requests, browser type, operating system and average time spent on our Website. Help Your Neighbor uses this information to monitor and improve its Website. Help Your Neighbor may also use cookies, related technologies, and technologies to be developed that may be stored on your hard drives or memory devices so we can recognize you when you return to our Website. All pages on our Website where you are prompted to log in or that are customizable likely require that you accept cookies. If you have registered with our Website, these cookies (i) may let us know who you are, (ii) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (iii) will provide us and our Service Providers with information that we will use to personalize our Website in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Website, you will limit the functionality we can provide when you visit our Website.

Security of Personal Information: Help Your Neighbor maintains commercially reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. Help Your Neighbor is also committed to employing reasonable technology in order to protect the security of Help Your Neighbor’s Website. But even with the best technology and unlimited resources, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.

Privacy Policy Modifications: From time to time Help Your Neighbor may modify or amend this Privacy Policy to comply with new laws, regulations, or to reflect future changes in our business practices. Any changes in our policies will be communicated on this page so please check back on occasion. We also may post a notice on our Website or send an email communicating a change in Help Your Neighbor’s Privacy Policy.

Contacting Us: If you have any questions about our handling of Personal Information, please email us at info@helpyourneighbor.com using “Attention Privacy Policy” in the subject line of your email. Alternatively, you may call us at xxx-xxx-xxxx.